What We Do
The West Midlands Pension Fund is one of the UK's largest pension funds, managing and administering the pension interests of our members and scheme employers.
The West Midlands Pension Fund works in partnership with over 800 participating employers to support pension saving and provide benefits to 340,000 members and employees who provide public services, which support communities across the West Midlands.
Our mission is to provide sustainable futures for all – engaging our customers in retirement planning, ensuring efficient pension administration and return on contributions through responsible investment and influence for positive environmental and social benefit, all of which deliver long term benefit promises.
Customer Servicing Update
We are pleased to confirm our return to business-as-usual service standards across key payment processes and the waiting times experienced by our members.
We continue to work hard to support all our members and remain committed to improving our service further in responding to customer feedback.
We are monitoring individual cases and our focus will include proactively engaging with any members who are subject to service levels outside of the general experience.
For more information, please visit Customer Servicing Update.
