What We Do
The West Midlands Pension Fund is one of the UK's largest pension funds, managing and administering the pension interests of our members and scheme employers.
The West Midlands Pension Fund works in partnership with over 800 participating employers to support pension saving and provide benefits to 340,000 members and employees who provide public services, which support communities across the West Midlands.
Our mission is to provide sustainable futures for all – engaging our customers in retirement planning, ensuring efficient pension administration and return on contributions through responsible investment and influence for positive environmental and social benefit, all of which deliver long term benefit promises.
Customer Servicing Update
We are seeing continued improvement in our service standards and the waiting times experienced by our members. We are working hard to support all our members and remain committed to improving our service further in responding to customer feedback.
Yet we recognise that some of our service standards are still below those we, and our customers, expect. We acknowledge that there are individual cases which require greater attention and some of these fall outside the timescales being generally quoted. While actual waiting times have improved considerably for most people, we understand how frustrating it is for members to wait for information.
For more information, please visit Customer Servicing Update.
