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Internal Dispute Resolution Procedure (IDRP)

The West Midlands Pension Fund prides itself on the high quality customer service it provides to members of the scheme.

Part of that customer service is ensuring there is a formal procedure for when members feel unhappy about any aspect of their pension.

In accordance with the Local Government Pension Scheme Regulations 2013 (as amended), the Fund has a two stage process for dealing with pension disputes when a member is unhappy with the first instance decision.


First Instance Decisions - notification of a decision taken by an employer or the administering authority on matters relating to a member's pension rights.


IDRP Stage 1 - If a member is dissatisfied with the first-instance decision they can make a written application to the named adjudicator within six months from the date of the notification.


IDRP Stage 2 - If a member is unhappy with the decision made by the adjudicator then can make a written application to the administering authority for reconsideration.


A summary of the process followed by an employer and the Fund can be found using the following links:

Decision of an employer

Decision of the Fund

The full process is detailed in our Internal Dispute Resolution Procedure 2017 publication, and you can click here to download an Internal Dispute Resolution (Form A) form.


If your complaint or dispute has not been satisfactorily resolved you can contact the Pension Ombudsman using the details below:

Telephone: 0800 917 4487

Website: Pensions Ombudsman


If you need information and guidance regarding your pension, you can contact MoneyHelper (formerly The Pension Advisory Service).

Telephone 0800 011 3797

Website: MoneyHelper service 

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