Important notice
Our Customer Services help line will be unavailable between 11.30pm - 12.30pm on 30 May 2022 . We sincerely apologise for the disruption and any inconvenience caused.
You may be able to find the answer to your query, or action your request online using the quick-links below:
Inform us of the death of a scheme member
Request an estimate of pension benefits
Request a Cash Equivalent Transfer Value
Update your name, address or marital status
Information on how to join and the contribution amounts
Information for contributing members
Information for members who have deferred pensions
Thinking of opting out, leaving or retiring
Contact us to trace a lost pension
When will I receive my pension advice slips/P60?
Check your next pension payment date
Check the latest Pension Increase
Find out about covering lost pension due to an unpaid leave of absence
Call us...
0300 111 1665 (see opening hours below)
If you are enquiring on behalf of a scheme member, we must hold the relevant authority or Power of Attorney on record to be able to correspond with you.
If you are a Police Officer with a collar number, your pension will be with the Police Pension Scheme and you will need to contact them directly for support.
If you are a scheme employer you should call the Employer Services Help line, please click here for details.
Our help line opening hours :
Monday: 8.30 - 5pm
Tuesday: 8.30 - 5pm
Wednesday: 8.30 - 5pm
Thursday: 8.30 - 5pm
Friday: 8.30 - 4.30pm
