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Our lines are open Monday to Thursday - 8:30 am to 5:00 pm and  8:30 am to 4:30 pm on Fridays (our offices are closed on bank holidays).

When calling, please have your national insurance number or pension reference number to hand. If you are enquiring on behalf of a scheme member, we must hold the relevant authority or Power of Attorney on record to be able to correspond with you.

Alternatively, you may find your answer in one of these web pages:

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Thinking of opting out, leaving or retiring

Already retired

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Pension Portal Support

Member information/guides

 If you are a scheme employer you should call the Employer Services Helpline, please click here for details.

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