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Our lines are open Monday to Thursday - 8:30 am to 5:00 pm and  8:30 am to 4:30 pm on Fridays (our offices are closed on bank holidays). When calling, please have your national insurance number or pension reference number to hand.


Best time to call: our phones lines are usually less busy before 10.30 am & after 3 pm.


 If you are a scheme employer you should call the Employer Services Helpline, please click here for details.

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