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We're receiving a lot of queries right now and you may experience queues of 5 minutes or more. Your call is important to us, so please stay on the line and one of our dedicated officers will answer your call as soon as possible. Alternatively, you may find your answer in one of these web pages:

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Pension Portal Support


Our lines are open Monday to Thursday - 8:30 am to 5:00 pm and  8:30 am to 4:30 pm on Fridays (our offices are closed on bank holidays). When calling, please have your national insurance number or pension reference number to hand.


 If you are a scheme employer you should call the Employer Services Helpline, please click here for details.

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