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Internal Dispute Resolution

The West Midlands Pension Fund prides itself on the high quality customer service it provides to members of the scheme.

Part of that customer service is ensuring there is a formal procedure for when members feel unhappy about any aspect of their pension.

In line with the Pension Regulator's Code of Practice, the Fund has implemented a two-stage process for dealing with pension disputes when a member is unhappy with the first instance decision.

First Instance Decisions - notification of a decision taken by an employer or the Administering Authority on matters relating to a member's pension rights.

IDRP Stage 1 - If a member is dissatisfied with the first stage decision they can make a written application to the named adjudicator within 6 months from the date of the notification.

IDRP Stage 2 - If a member is unhappy with the decision made by the adjudicator then can make a written application to the Administering Authority for reconsideration.

A summary of the process followed by an employer and the Fund can be found using the following links:

Decision of an employer

Decision of the Fund

The full process is detailed in the publication icon Internal Dispute Resolution Procedure [1Mb] document.

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