07/10/2024, 10:00am
IMPORTANT: Please note that Employer Self-Service (and MSS) will be unavailable from 6pm on Friday 11th October to until late afternoon Sunday 13th October.
10/09/2024, 10:30am
IMPORTANT: ESS users may be experiencing a delay between uploading an interface file and a case being created and becoming available in their schedules. Our software provider is aware of the issue and is working to resolve it as soon as possible. In the meantime, if you have loaded an interface file but the case is not available, please wait for a short while and the case should appear in your schedule. If the case does not appear after a couple of hours please contact us at WMPFEmployerSystemSupport@wolverhampton.gov.uk. We apologise for any inconvenience this may cause.
Employer Self-Service (ESS) is where we process the majority of your organisation's member data.
You will find everything you need, including a full guidance document, videos, file layouts and an FAQ document on this page to help you navigate your way around ESS.
We also hold free training sessions for employers and payroll providers. These sessions incorporate scheme administration with the use of ESS and are crucial for new and existing staff alike. You can see our full training offer here.
If you have any queries about any aspect of ESS, including how to submit an interface, using Admin Referrals to tell us about member/employer updates, or reporting, please contact us at WMPFEmployerSystemSupport@wolverhampton.gov.uk.
IMPORTANT NOTICES:
- Please do not use any special characters (including apostrophes) in the file name of anything that you need to submit via ESS. This includes in the names of documents such as RB1s/RB1Ds and interface files.
- The Active List report lists all members that have an active status in the scheme. Please note that this may include members that have an ongoing leaver process running. Please ensure that when you are submitting exit interfaces to the Fund you make a note of the case number specific to the interface you are loading. You will then be able to run the ‘Employer Workflows’ report to ascertain if a particular interface has been successfully submitted to the Fund – these will be noted as ‘Complete’ in the Status column.