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Information for Customers - Coronavirus (Covid19)

The situation surrounding coronavirus is fast moving, but we can reassure you that we are doing everything we can to ensure as seamless a service as possible whilst monitoring the latest advice from the UK Government to manage any consequences for our customers and our own staff.

There's no doubt that protecting the Fund against the impact of interruptions is of the utmost importance. Measures are in place to ensure that we can continue to pay pensions and administer the scheme when dealing with any significant event (such as the possible impacts of coronavirus). These measures are tested regularly as part of our robust Business Continuity Plan.

The LGPS is a defined benefit scheme set out in law and therefore benefits payable will not be directly affected by stock market changes or performance of investments. Members pension accounts are revalued each year to allow for inflation and to keep up with the cost of living which are shown yearly on the annual benefits statement.

To minimise the spread of Covid19, our reception service will be closed until further notice. We continue to offer support through our telephone, email and secure message facilities. For the latest public information on Covid19, please visit


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