Pension Dashboards Update

CUSTOMER SERVICING UPDATE
Apr 30, 2024

Pension Dashboards Update

Pensions Dashboard ProgrammeMost people will change jobs several times during their working life, meaning that they may have more than one pension pot. Pensions dashboards is a government initiative which will enable you to see simple information about your Scheme pension as well as any other pension savings that you have, including your State Pension, online, securely and in one place. This facility should also help you to find any lost pension pots.

When you use a pensions dashboard, you will be asked to input certain personal data. We will then use that data to search our records and determine if you have a pension with us. This process is called ‘matching’.  To match you with your pension benefits it is essential that the personal data we hold for you, such as first name (given name), surname, date of birth and current address is correct. If you think that we hold incorrect information about you, please contact us so that we can update our systems and avoid any delays when the dashboard becomes available.

The project had a reset last year and a new connection deadline for pension schemes and providers of 31 October 2026 has been announced, however the Local Government Pension Scheme will be connecting by the 31 October 2025.