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  • Re-setting your Username, Password or Security Question
If you are having problems accessing your account, you may be entering your username, password or security answer incorrectly.
Your username is unique, and is generated by the Pensions Portal. To find out your username, search for your 'Pensions Portal Activation Email' in your registered email inbox. Alternatively you can reset your username using the 'forgotten your user details' link on the sign in page of the Pensions Portal

Re-setting your Username, Password or Security Question

To re-set your password

To re-set your password, you will be prompted for the following information:

  • Username
  • Surname
  • Date of Birth
  • National Insurance Number
  • Security Answer

All fields, including your National Insurance Number are case sensitive.

Unsure of your Username? Go to your registered email account and search for 'Pensions Portal Activation Email' or re-set it by clicking 'Forgotten user details'

Please follow the instructions on the page and your login details will be sent to the email address that you registered with us, usually within around 15 minutes. If your email address has changed, please contact us before you re-set your password.

To re-set your password, please click here.

 

To re-set your security answer

To re-set your security answer, you will be prompted for the following:

  • Username,
  • Surname,
  • Date of Birth,
  • National Insurance Number

All fields, including your National Insurance Number are case sensitive.

Please follow the instructions on the page and your login details will be sent to the email address that you registered with us, usually within around 15 minutes. If your email address has changed, please contact us before you re-set your security answer.

Unsure of your Username? Go to your registered email account and search for 'Pensions Portal Activation Email' or re-set it by clicking 'Forgotten user details'.

To re-set your security answer, please click here.

 

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